Once your item has arrived at the post office, orders should arrive between 2-5 business days.
Once your item has arrived at the post office, orders should arrive between 10-15 business days.
*Please note that we are not held responsible for delays in shipment once it has been deliver to USPS. We would love for your item to get to you faster, but unfortunately, once it is out of our hands and in the hands of delivery, we have no control.*
Due to the recent VAT law changes, we are currently unable to ship to the UK and Isle of Man starting January 1, 2021. Once tax professionals have more of an understanding of the new laws, we hope to ship to the UK once again.
Despite our best efforts, sometimes pieces will just break. We will do everything we can to make it right. If your item breaks within 3 days of arrival, please do the following:
1. Take 2 pictures, one of the piece itself and the other highlighting where it is broken.2. Email these pictures to firstname.lastname@example.org with your order number and with a brief and detailed description of how it broke.
We will send you a replacement item to the original shipping address to the original purchaser free of charge to US customers. International customers will be responsible for shipping.We offer this generous replacement policy in the off chance shipping issues.
However, we do reserve the right to ask for more information / evidence and may even ask you to send your broken piece so that we can diagnose and potentially fix the issue.