Help Center

Majority of products on this website is made by only one person and is MADE-TO-ORDER (the description will state if your product is made-to-order and will link you to our FAQ). 

Please keep this in mind when you are purchasing. We try to complete orders as quickly as possible but depending on the quantity, it make take between 4 business days to 2 weeks. It may also take longer around major holidays and weekends.

How:

For Domestic & International, we primarily ship through the United States Postal Service (USPS).

When:

Items are dropped off at the post office Monday through Thursday. Items are not dropped off Friday, Saturday, Sunday or governmnet observed holidays.

Domestic Shipping:

Once your item has arrived at the post office, orders should arrive between 2-5 business days. 

International Shipping:

Once your item has arrived at the post office, orders should arrive between 10-15 business days. 

*Please note that we are not held responsible for delays in shipment once it has been deliver to USPS. We would love for your item to get to you faster, but unfortunately, once it is out of our hands and in the hands of delivery, we have no control.*

Due to the recent VAT law changes, we are currently unable to ship to the UK and Isle of Man starting January 1, 2021. Once tax professionals have more of an understanding of the new laws, we hope to ship to the UK once again.

Please be aware that a large majority of the items sold on this website is made-to-order by one person. While we are happy to do our best to accommodate you, we humbly ask to please take into consideration that items are made with love and care. 

If you need your order to arrive by a certain date please do the following:

1. Let us know the date you need your order by in the notes section when you place your order.

2. Select the appropriate shipping speed for your order. 

• The fastest shipping option offered is USPS priority mail express.
  
• USPS priority mail and first class package generally take 1-3 days in the US but in rare instances can take longer.

Unfortunately, we do not accept refunds, but only in extreme situations. 

Ineligible for refund:

• You damaged the product
• The product was lost in shipment
• The product was not what you expected (please always read the product description before purchasing).
• You are requesting a refund 3 days after arrival (after our 3 Day Guarantee)
• The product was damaged during shipment (However, if you contact us during our 3 Day Guarantee, you may be eligible for an item return/exchange)

Please contact us if you have further questions. If you would still like to request a refund, please have your order number/proof of purchase ready.

Despite our best efforts, sometimes pieces will just break. We will do everything we can to make it right. If your item breaks within 3 days of arrival, please do the following:

1. Take 2 pictures, one of the piece itself and the other highlighting where it is broken.
2. Email these pictures to geekthehallsstore@gmail.com with your order number and with a brief and detailed description of how it broke.

We will send you a replacement item to the original shipping address to the original purchaser free of charge to US customers. International customers will be responsible for shipping.

We offer this generous replacement policy in the off chance shipping issues.

However, we do reserve the right to ask for more information / evidence and may even ask you to send your broken piece so that we can diagnose and potentially fix the issue.

We use Environmental Technology- Castin' Craft Clear Epoxy Resin. It's a 1:1 ratio type resin that's low odor and great for silicone molds. 

No! 10/10 would recommend DO NOT EAT THEM. 

Our ornaments are made of glass, extra fine glitter, and vinyl. We currently do not offer plastic ornaments, however we may in the future.

Absolutely! Simply chat with us or contact us via email . We will reply back to you as soon as possible with a quote if it's in our ability to complete your request. If we are unable to complete or need to discuss your request in further detail, we will notify you.

Yes, however, depending on the quantity and design, we will require a certain amount of time to complete your request. Please contact us by either chatting with us or by our "Contact Us" form to further discuss.

Not only do we sell online, but we also love to see you all at conventions! Being from Tennessee, we sale in the Southeastern region of the United States at local events.

Please visit our events page to see where we will be next!

Absolutely! If you'd like to see us at a convention near you, I'd be happy to check it out and apply! Simply reach out to us on our "Contact Us" form.